Return & Satisfaction Policy
At Waggly Tailz, we want you and your pup to feel happy and confident with every purchase. Because our products are made for pets and customer satisfaction is very important to us, we offer a simple and customer-friendly return policy.
We accept return or refund requests within 14 days of delivery. To make the process easier and help save on return shipping, customers are not required to physically send the product back to us.
If there is an issue with your order, product quality, damage, freshness, or you are not satisfied with your purchase, please contact us within 14 days so we can make it right. Depending on the situation, we may offer a refund, replacement, store credit, or another resolution that best fits the concern.
For quality-related issues, we may ask for basic verification, such as photos of the product, packaging, lot number, order information, or a brief description of the issue. This helps us better understand what happened and improve our products and service.
To request assistance, please contact us with your order number and details about your concern. Our goal is to respond promptly and provide a fair, helpful solution.
Please note that refund or replacement approvals are handled on a case-by-case basis. Shipping fees may be non-refundable unless the issue was caused by an error with your order or a product quality concern.
Thank you for choosing Waggly Tailz. Your trust means a lot to us, and we are committed to keeping tails wagging.